Reviews are people’s opinions, and even the best efforts won’t please everyone 100% of the time. Getting a bad review is an opportunity to reflect on your product presentation, content, and marketing and evaluate if you delivered on your promise to the buyer.

If the buyer mentions an error or an issue you believe that you can fix, it’s always best to start by having a direct conversation by email to see if the issue can be easily resolved. 

If you are unable to resolve the issue with the buyer through email, we recommend publicly responding to the review on the site.  It’s always best to keep things professional, acknowledge the issue and encourage the person to reach out to you offline. Short, sweet, and positive!